Business Systems Analyst


Basel, BS, CH



About Idorsia Pharmaceuticals Ltd

Idorsia Ltd is reaching out for more - We have more ideas, we see more opportunities and we want to help more patients.

In order to achieve this, we will develop Idorsia into one of Europe’s leading biopharmaceutical companies, with a strong scientific core.

Headquartered in Switzerland - a European biotech hub - Idorsia is specialized in the discovery and development of small molecules, to transform the horizon of therapeutic options. Idorsia has a broad portfolio of innovative drugs in the pipeline, an experienced team, a fully-functional research center, and a strong balance sheet – the ideal constellation to bringing R&D efforts to business success.

Idorsia was listed on the SIX Swiss Exchange (ticker symbol: IDIA) in June 2017 and has over 800 highly qualified specialists dedicated to realizing our ambitious targets.


Job Responsibilities

The main purpose of this position is to understand the business needs and to analyse, validate and document the business and IT system requirements, to work independently and/or in close collaboration with the Team Leader in conjunction with business stakeholders to ensure proposed processes and systems respond to the business requirements and align to the overall business & IT strategy.  This is done through research and fact-finding combined with an understanding of applicable business processes, systems and industry requirements.
The focus is on Commercial (including sales and marketing) and Medical Affairs business processes relating to customer engagement models and digital content management including reporting and analytics. 


Main Tasks include:

  • Assessment of user needs through close cooperation with business functions to provide support and proactive service, including analysis of opportunities in accordance with the IT strategy and architecture
  • Build strong relationships with complex customer groups, developing understanding of business strategy, future direction, changes and needs  
  • Support the development of internal stakeholder business & IT roadmaps 
  • Support/lead high-level investigations on functional and technical requirements specifications and feasibility studies and advise on practical alternatives  
  • Lead business analysis process design efforts to analyse, document and review business processes and research and analyse new and existing products, procedures or workflow needs for new opportunities or process re-engineering 
  • Lead the creation of business impact assessments and business readiness plans to determine the impacts of changes on business units and roles 
  • Define and draft system scope and objectives and translate these business requirements into design specifications ensuring that requirements are effectively met, tested and implemented 
  • Identify and resolve gaps between new and existing business processes and applications and facilitate implementation of new business processes and modifications  
  • Liaise between the IT team and the business to agree on user requirement scope and delivery 
  • Ongoing troubleshooting, user support, and maintenance of the systems to ensure customer satisfaction
  • Focal point to communicate system related problems in collaboration with IT teams and software vendor on changes, fixes and updates
  • Management of the system release process including vendor management, coordination of validation activities with development and execution of testing
  • Configuration or development of new system functionalities based on user requirements
  • Development of training documentation and eLearning modules and coordination and provision of end user training
  • Creation of system related QS documentation in compliance with relevant policies and standards
  • Guarantee compliance to CSV requirements (when applicable), IT Policies and Standards


Candidate’s Requirements 


  • University Degree (Computer Science, Information Systems preferred) or equivalent industry experience
  •  5 or more years of professional experience with preferably 3 years in the commercial area of pharmaceuticals industry
  • Technical skills:
    • Experienced in managing software as a service (SaaS)
    • Good analytical skills with ability to understand business requirements and transform into IT solutions
    • Independent, and hands-on working style, team player, highly self-motivated, proactive and change oriented
    • Lean thinking capable to drive process simplicity throughout the organization by leveraging technology solutions.
    • Experienced in multichannel CRM customer engagement models in pharmaceutical industry.
    • Experienced in system administration of Veeva Multichannel CRM, Veeva Align, Veeva Vault PromoMats and Veeva Vault MedComms is an asset.
    • Versed in the pharmaceutical industry practices and regulations and its applicability to IT.
  • Soft skills:
    • The heart of Business Analysis, the ability to understand complex businesses and develop solutions to meet their needs 
    • Able to develop strong relationships with complex customer groups/stakeholders and leverage internal and external resources and expertise to understand business strategy, future direction, changes and needs and opportunities to deliver value adding IT solutions. Strong communication skills, able to understand problems and present solutions. Ability to master complexity, decomposing large complex problems into manageable components 
    • Demonstrated business process design, analysis and requirement gathering experience 
    • Experience in interpreting and documenting the business context, relevance, benefits, downstream impacts and criticality to business processes 
    •  Facilitation and interviewing including:
      • Ability to prepare and run workshops 
      • Structured and unstructured interviewing skills 
      • Techniques and approaches to harvest and validate information, requirements and constraints from stakeholders 
      • Arbitrating over conflicting stakeholder requirements to reach consensus and deliver maximum business benefit  
    • Influencing, networking and team working skills 
    • Ability to work well in and across diverse global teams  
    • Demonstrated facilitation skills 
    • Fluent in English (written and spoken), French and/or German is a plus

What Idorsia offers


  • Exciting opportunities for development and professional growth within our dynamic organization
  •  A collaborative and solution-oriented environment where you can make a difference
  • An innovative and open culture in a truly multicultural environment
  • A competitive salary and generous social benefits


Work Location: Allschwil – Basel Area
Country: Switzerland
Business Area: Global Information Services – Business & Corporate Systems
Schedule: Fulltime
Job Type: Permanent
Job ID: 2518



If you are interested, please click on apply now.

Please be informed that if you are selected for this position, your employment will be subject to a pre-employment background screening process, of which you will be informed in greater detail in due course.

Idorsia operates a strictly controlled list of preferred recruitment partners. For those partners who have no valid, signed Master Service Agreement in place with Idorsia, please note that all unsolicited resumes, CVs, anonymous profiles, or any other candidate details submitted through our website or to personal e-mail accounts of employees of Idorsia Pharmaceuticals (including any of its subsidiaries, affiliates or related companies) are considered the property of Idorsia Pharmaceuticals and are not subject to payment of any form of introduction, placement or referral fees.