System Engineer - Service Now Developer


Basel, BS, CH



About Idorsia Pharmaceuticals Ltd

Idorsia Ltd is reaching out for more - We have more ideas, we see more opportunities and we want to help more patients.
In order to achieve this, we want to develop Idorsia into one of Europe’s leading biopharmaceutical companies, with a strong scientific core.
Headquartered in Switzerland - a European biotech hub - Idorsia is specialized in the discovery and development of small molecules, to transform the horizon of therapeutic options. Idorsia has a broad portfolio of innovative drugs in the pipeline, an experienced team, a fully-functional research center, and a strong balance sheet – the ideal constellation to bringing R&D efforts to business success.
Idorsia was listed on the SIX Swiss Exchange (ticker symbol: IDIA) in June 2017 and has over 1,000 highly qualified specialists dedicated to realizing our ambitious targets.


Job Responsibilities


The System Engineer is responsible for the management of IT systems used to deliver ITSM services to the company. This includes the planning, implementation, integration, development, testing and management of the system releases, with a clear understanding of the pharmaceutical regulations within GxP environments. 


  • Implementation of complex functionalities to meet business requirements and integration of ServiceNow platform with other systems 
  • Assessment of user needs through close cooperation with business and IT functions to provide support and proactive service, including analysis of opportunities in accordance with the IT strategy and architecture
  • Focal point to communicate system related problems, in collaboration with the IT teams and the software vendor on changes, fixes, and updates
  • Ongoing troubleshooting, user support and maintenance of systems to ensure customer satisfaction
  • Management of the development life cycle and deployments between ServiceNow instances 
  • Management of system releases process including vendor management, coordination of qualification activities, with development/execution of tests and end user communication
  • Production of technical and training documentation Creation of system related quality documentation (OQPQs) in compliance with relevant policies and standards
  • Guarantee compliance to CSV requirements, IT policies, and standards
  • Configuration of new functionalities based on user requirements
  • Strong understanding of business requirements and technology to support business objectives
  • System Manager for defined information systems
  • Participation in development of systems strategy plans
  • Project management for business initiatives


Candidate’s Requirements 


  • University degree in science, computer science, management information systems, or related field.
  • Minimum 5 years of professional experience, preferably minimum 3 years in the pharmaceutical industry.
  • 5 or more years of experience in building, managing and operating ServiceNow platform, including Incident/Change/Service Request management, service catalogs, automation, workflows, client and server scripting. Certification would be an asset.
  • Strong development skills and experience in integrating ServiceNow with third-party systems (identity management solutions, Active Directory, SCCM, call manager solutions etc.) using tools, technologies and protocols such as MID, flow actions, spokes, Orchestrator 
  • Strong knowledge in application development (Java/Python or similar languages, databases, PowerShell script…).
  • Practice in development of system documentation, service reports, training documentation and end-user communication
  • Good knowledge of regulated environments (GxP) would be a plus
  • ITIL training certification would be an asset
  • Strong communication skills, able to understand problems and present solutions towards business partners
  • Good analytical skills, ability to understand business requirements and to transform them into IT solutions
  • Independent, hands-on working style, team player, highly self-motivated, autonomous, proactive, change and user oriented
  • Fluent in English (written and spoken), French and/or German is a plus


What Idorsia offers


  • Exciting opportunities for development and professional growth within our dynamic organization
  • A collaborative and solution-oriented environment where you can make a difference
  • An innovative and open culture in a truly multicultural environment
  • A competitive salary and generous social benefits


Work Location: Allschwil – Basel Area
Country: Switzerland
Business Area: Global Information Services
Schedule: Full-time
Job Type: Permanent
Job ID: 3051




If you are interested, please click on apply now.
Please be informed that if you are selected for this position, your employment will be subject to a pre-employment background screening process, of which you would be informed in greater detail in due course.
Please note Idorsia operates a strictly controlled list of preferred recruitment partners. For those partners who have no valid, signed Master Service Agreement in place with Idorsia, all unsolicited resumes, CVs, anonymous profiles, or any other candidate details submitted through our website or to personal e-mail accounts of employees of Idorsia Pharmaceuticals (including any of its subsidiaries, affiliates, or related companies) are considered the property of Idorsia Pharmaceuticals and are not subject to payment of any form of introduction, placement or referral fees.