Associate Director, Customer Insights


Philadelphia Area - Radnor, US



About Idorsia Pharmaceuticals Ltd

Idorsia Ltd is reaching out for more - We have more ideas, we see more opportunities and we want to help more patients.

In order to achieve this, we will develop Idorsia into one of Europe’s leading biopharmaceutical companies, with a strong scientific core.

Headquartered in Switzerland - a European biotech hub - Idorsia is specialized in the discovery and development of small molecules, to transform the horizon of therapeutic options. Idorsia has a broad portfolio of innovative drugs in the pipeline, an experienced team, a fully-functional research center, and a strong balance sheet – the ideal constellation to bringing R&D efforts to business success.

Idorsia was listed on the SIX Swiss Exchange (ticker symbol: IDIA) in June 2017 and has over 800 highly qualified specialists dedicated to realizing our ambitious targets.



The Associate Director of Customer Insights will be part of the launch team focused on aligning strategic brand insights with tactical execution.  This role partners with internal and external clients to provide objective and in-depth insights based on primary market research and secondary analytics.  Working as a strategic insights advisor to the commercial team, the individual participates actively in insights planning efforts, market strategy recommendations, and ensures all analytical plans and objectives are met.  The individual serves as an insights strategist related to the launch development, product performance, HCP & Consumers, and competitive products. Additionally, the position ensures that all analytical projects are implemented based on the most appropriate methodologies, and key results are synthesized into easily understandable and persuasive presentations with insights that can have a measurable impact on the business. 




The Associate Director of Customer Insights is a critical business partner for the US Commercial team who drives strategic insights into decision making. 


The Associate Director, Customer Insights will:
⦁    Develop and execute product-specific insights plans 
⦁    Lead the primary insights and secondary market research workstreams 
⦁    Identify key business issues, drivers, and barriers that impact short-term and long-range product performance; 
⦁    Pro-actively raise business challenges, issues, and opportunities
⦁    Define market research processes and capabilities in primary research, including digital and data access solutions
⦁    Champion the use of customer insights in strategic and tactical decisions across the business 
⦁    Monitor the external environment to stay up to date on leading analytical and market research capabilities


Candidate requirements

⦁    BS/BA in Business/Economics/Social Science/Life Science; Master’s Degree preferred 
⦁    7+ years of customer insights experience in pharma or related fields
⦁    Broad and deep experience with both qualitative and quantitative market research methodologies in a pre-launch and launch pharma setting
⦁    Proven track record in working as an insights partner in a matrix organization to support marketing, market access, sales analytics, and senior management in the launch of key assets. 
⦁    Experience in primary care and specialty pharma launches a plus
⦁    Strong experience in bridging business priorities with relevant strategic insights solutions  
⦁    Experience in building, deploying, and embedding capabilities into an organization
⦁    Experience in working across primary and secondary data insights
⦁    Reportable accomplishments around converting derived insight into actionable strategic and tactical guidance 
⦁    Proven record of successfully driving an insights plan for a brand towards and beyond launch


Skills (functional/technical/soft):

⦁    Able to influence a matrix team and manage multiple complex projects. 
⦁    Strong business acumen and sense of urgency in sharing critical information with relevant stakeholders
⦁    Flexibility to manage in a fast-changing environment
⦁    Can-do attitude with a high degree of independence and impact
⦁    Strategic thinker with superior problem-solving skills
⦁    Proven ability to perform complex insights projects
⦁    Excellent written/verbal communication, presentation, and project management skills
⦁    English: fluent, spoken, and written (essential)
⦁    Ability to travel internationally and domestically as needed

What Idorsia offers

⦁    Exciting opportunities for development and professional growth within our dynamic organization
⦁    A collaborative and solution-oriented environment where you can make a difference
⦁    An innovative and open culture in a truly multicultural environment
⦁    A competitive salary and generous social benefits


Work Location: Philadelphia, Radnor area
Country: United States
Business Area:  Selling, General, Admin...
Schedule: Fulltime
Job Type: Permanent
Job ID:  2449



If you are interested, please click on apply now.

Please be informed that if you are selected for this position, your employment will be subject to a pre-employment background screening process, of which you will be informed in greater detail in due course.

Idorsia operates a strictly controlled list of preferred recruitment partners. For those partners who have no valid, signed Master Service Agreement in place with Idorsia, please note that all unsolicited resumes, CVs, anonymous profiles, or any other candidate details submitted through our website or to personal e-mail accounts of employees of Idorsia Pharmaceuticals (including any of its subsidiaries, affiliates or related companies) are considered the property of Idorsia Pharmaceuticals and are not subject to payment of any form of introduction, placement or referral fees.

Nearest Major Market: Philadelphia